Customers may apply for a return or exchange within 3-7 working days after receiving product(s). Refunds will be made by the same method you paid for your order.

Please note: items marked “Final Sale” cannot be returned/exchanged.

Sale and promotional items are excluded and remain subject to our regular return/exchange policy.

CANCELLATION(No Handling Fee)

We accept order cancellations before product processing. If the order is cancelled by that time, you will get a full refund.

If the product has already been delivered, unfortunately, your cancellation can’t be accepted.

RETURN/EXCHANGE CONDITIONS(No Handling Fee)

• All items must be returned in selling-available condition with the original package, without having been worn, washed or altered, and with all their tags still attached.
• All items must be returned with their original boxes.
• All items must be returned in one package.
• Return/Exchange shipments must be made using the same service as the original delivery.
• We can only accept returns/exchanges from the country to which an order was originally shipped. For example, orders delivered to the US must be returned from the US
• The return/exchange is unfortunately not free of charge (import and shipping fees will be charged at your own expense). 
• Of course any items arriving in damage can be returned and the shipment fee will be born to the seller. And the resenting shipping fee will also be born to the seller.

You can tell about your problem by email. After we receive the email, we will deal with the problem according to your situation and send you an email about the return detailed address of the product. 

We reserve the right not to accept any return/exchange if the product shows signs of wear or has been used or altered from its original condition.

You will be informed if we propose to reject your refund/exchange; you may choose to have the product sent back to you at your own expense.

HOW TO RETURN AN ITEM OR AN ENTIRE ORDER?

Step 1: Please contact our Customer service team to start the return process with the following information:

• Order number
• Proof of purchase
• Video or photo of the faulty product

Step 2: Insert your receipt, along with the items, back into the original packaging.

Step 3: Fill out all three copies of the Returns Pro-Forma Invoice Form.Insert all copies in the transparent envelope and attach it to the package without closing it. These documents are required for customs, so please be sure to complete all 3 copies.

Step 4: Turn package over to the courier, after the courier has checked the return shipment, please close the package securely.

Return Address: Room2401 1Lift,13th Building,B Area OushiLingxiu,333th Huaxiu Road,Longqiao Street,Chengxiang District,Putian,Fujian 351131 China

Contact: Lihua Ke

Contact Mobile Number: +86-15160459218

Email: online@pupilness.com 

REFUND MONEY

In case of a refund, your refund money will be credited to the original payment account. Shipping costs will not be refunded by Pupilness.

Once your package reaches us, please allow 14-30 business days (depending on peak times) for your return to be finished. If your return does not meet the conditions listed, the package will be sent back to you at your own expense. When your return has been accepted, your refund will be issued and you will receive a confirmation email.

The payment will go back by the original payment method. 

It will take 3 to 7 working days for the refund money to back to your credit account.The real time depends on banks.

It will take 1 to 2 working days for the rfund money to back to your paypal account.

Service Tel: +86-15160459218 (Mon-Fri: 8am - 7pm ET) Now available in English.